Privacy Policy
Last updated: 6 October 2026
Driven Detailing (“we”, “us”) is a mobile car detailing business based in Wantirna South, Victoria, servicing Melbourne’s east. This policy explains how we collect, use, share and protect your personal information when you visit drivendetailing.com.au, enquire through our ads or forms, or book a detail with us. We aim to handle personal information in line with the Australian Privacy Principles.
- Business
- Driven Detailing
- ABN
- 99 285 337 684
- Location
- Wantirna South VIC
- Phone
- 0404 714 415
Information we collect
- Contact details: your name, phone number, email address, and the address or suburb where you’d like the detail done.
- Vehicle and booking details: make, model and size of your vehicle, the services you’re interested in, preferred dates and times, and any notes about your vehicle.
- Photos of your vehicle: before and after photos we take as part of the job, and any photos you send us for a quote.
- Messages and call records: texts, emails, social media messages and records of calls between you and us.
- Payment records: what you paid and how (for example cash, PayID or invoice). We don’t store card numbers.
- Website and ad information: basic information about how you use our website and interact with our ads, collected through cookies and similar tools.
How we collect it
We collect information directly from you when you fill in a form on our website, submit an enquiry form on Facebook or Instagram, call, text or message us, book a service, or speak with us at a job. We may also receive your details from Meta (Facebook and Instagram) when you submit one of our lead forms, and from Google when you contact us through our Google Business Profile.
How we use your information
- To respond to your enquiry, give you a quote and book your detail.
- To send booking confirmations, reminders and follow-up messages about your enquiry or service.
- To manage memberships, payments and our business records.
- To ask for feedback or a review after your service.
- To send you offers and updates about our services, if you’ve agreed or would reasonably expect them.
- To improve our services, website and advertising.
- To meet our legal and tax obligations.
Texts, emails and marketing
When you submit an enquiry, we may text, call or email you about it straight away. Some of these messages are sent automatically by our customer management system.
We only send marketing messages if you’ve consented or would reasonably expect them as a customer. Every marketing message tells you how to opt out. You can reply STOP to any text, or email us, and we’ll stop sending marketing. You’ll still receive messages about bookings you’ve made.
Photos of your vehicle
We take before and after photos of the vehicles we detail for our records and quality checks. We may use these photos on our website, social media and ads to show our work. Before using a photo publicly, we’ll obscure number plates and won’t show you or your home in a way that identifies you without your permission. If you’d prefer we don’t use photos of your vehicle, just let us know and we won’t.
Who we share it with
We don’t sell your personal information. We only share it with people and services who help us run the business, and only as much as they need:
- Our customer management and messaging system (GoHighLevel / LeadConnector), which stores enquiries and sends our texts and emails.
- Our marketing partner, Offsider Agency, which manages our advertising and customer management system on our behalf.
- Meta (Facebook and Instagram) and Google, when you interact with our ads, lead forms or Google Business Profile.
- Our accountant or bookkeeper, for business and tax records.
- Anyone we’re required to share it with by law.
Information stored overseas
Some of the services we use, including our customer management system, Meta and Google, may store or process information outside Australia, including in the United States. We use reputable providers that take reasonable steps to protect your information.
Cookies and advertising tools
Our website may use cookies and similar tools, including analytics and advertising tools from Google and Meta, to understand how people use the site and to show our ads to people who may be interested. These tools generally don’t tell us who you are. You can block or delete cookies in your browser settings, and manage ad preferences in your Facebook, Instagram and Google account settings.
Keeping your information safe
We store your information in password-protected systems with access limited to people who need it to run the business. We keep records only as long as we need them for your bookings, our business records and our legal and tax obligations, then delete or de-identify them.
Accessing or correcting your information
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we’re not required to keep it. Contact us using the details below and we’ll respond within 30 days.
Questions and complaints
If you have a question or concern about how we’ve handled your information, please contact us first and we’ll do our best to sort it out quickly. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
Driven Detailing, Wantirna South VIC
Phone: 0404 714 415
Email: sebastian@smith6.com.au
Website: drivendetailing.com.au